On seven/18/fourteen my husband And that i have been on the flight 67 from BCN to Jfk. We boarded the airplane and found that it experienced no wifi or enjoyment options in the seat. When the meal was served we questioned the flight attendant In case the food experienced any peppers(the vegetable) in it as being the “hen†as well as other substances were being unrecognizable. My husband is highly allergic to peppers and he had to be specified there were none. The attendant mentioned she had no concept of what the food substances had been in possibly range so he didn't eat. How tough would it not be in your catering dept to ship an index of substances for this sort of challenge? The plane alone was outdated and warn on The within. When got on the plane, the mentor section smelled of fecal make any difference and it took really some time to the scent to dissipate.
WOW! Seeking to arrive at your buyer service Office via cellular phone is not possible!! I tried three different range and 1 was disconnected!! One particular range I had been prompted to connect with tried to have me purchase – not associated flight services. I do think I will have to go back to United.
When there was a few half hour to land I saw the flight attendant who noticed us be guided to seat there, Mrs Fatima, she remenbered in exactly the same moment And that i phone him and she or he recurring that we really needs to be there. During this minute he explained “make sure you, don´t worry, I´m not apprehensive anymore, therefore you shouldn´t be worried any longerâ€.
This agent was out of line and disrespectful. There was NO cause for her Mindset, especially when there was NO line and a few agents standing in the counter like they ended up All set and equipped to aid. Janet Ault
Just flew america airlines by way of american eagle….had the rudest flight attendant at any time….An additional passenger was javing concerns on connecting flight …she was so anxious lacking it…flight attendant was so rude and no help….she was awful to passengers full serving beverages…..we sat for 20 minutes waiting around foe gate when landing in chicago…Many people necessary to uae restroom…she snapped at people when we tried to use restrooms.
hardly ever ever been given these lousy service and a company that merely doesn’t treatment about there having to pay buyers
The definition of customer service at American Airways is just not described in any known phrases. It doesn't handle The client or suggest any service in the slightest degree. My daughter, traveling solo, experienced the the latest experience of waiting around in line at Heathrow so prolonged to check in that she skipped the checkin by two MINUTES although the airplane was at the gate for another 45 minutes. The agent, And that i use that term generously, demanded she obtain A further ticket for any later flight at a expense of an additional $three hundred. Then proceded to tell her the seat could be assigned with the gate. Okay, challenge solved. YOU THINK! If the gate is assigned she goes to have her seat assigned and also the ‘AGENT’ who would not permit her on the very first flight cancelled her seat on each the first and next flight just after using her cash! So she wasn’t off that very first flight nonetheless, THE AGENT took her off! And now she wasn’t on the 2nd flight for which she paid extra cash. Luckily for us we were being in interaction and he or she spoke which has a supervisor who introduced a seat to her. When she requested who had cancelled the her reservation, they mentioned they did not know. This all took place in a 3 hour period of time. She lastly boarded quarter-hour prior to departure, I hope. So my husband And that i contacted American Airways to substantiate if she was capable to get on the airplane and who experienced cancelled her flight, given that there was a money transaction and no fiscal transaction transpires with out a document of who made it, one would Imagine, for accounting and theft stability uses by yourself. My spouse termed initially and spoke to JAYNE FUENTES, a supervisor who following a very long discussion gave us NO Details. She could not explain to us if my daughter acquired a seat to the flight, bought around the airplane, or who bungled the additional buy. She actually reported that ‘they are open terminals and they do not register that's reserving or accepting payment for the seat reservation.’ That may be accurate accounting to suit your needs. So my spouse thanked her politely for all her help at which point I mentioned JAYNE FUENTES instructed us nothing she was of no help in the slightest degree. Then I identified as American Airways and spoke to a different supervisor, JANE Grey, a one that really should not be allowed to remedy telephones in a very prison.
I am trapped in LA, for the reason that my AA FLIGHT 1927 on February third was cancelled! I am quite dissatisfied!!! I was not offered a definitive respond to concerning why my flight was cancelled.
No agent in sight. Flight 1583 delayed delayed and delayed without data or updates supplied by gate agent. what a nightmare
No gate manager on scene. Still not telling the gang within the gate a thing. When. I asked was advised the flight experienced boarded although not taken off. But no rationalization concerning why. It’s not a weather matter as well as the flight has become recreated.
I used to be scheduled to get a flight leaving Ronald Reagan Airport to Columbus Intercontinental Airport now, boarding at two:forty two departing at three:50. Me and a few Other individuals , sitting down in the assigned gate, hardly ever read the boarding announcement. At the time we recognized people today had been boarding went to the gate and were turned absent. It had been three:04 PM after we had been informed this. Brain you the gate just shut two minutes prior and we sat and watched the airplane entrance of us for an additional 20 minutes. Individuals have been even now dropping off luggage and boarding the airplane . When asked why we can easily’t board the aircraft, we were being chastised via the workers for not listening. The gate was crowded, and noisy. I can show you we couldn't listen to your workers.
My spouse And that i flew on AA266 Feb 5 from Lihue to L.A. We had paid click this out for bulk head seats (8A,8B). We got 12A and 12B instead. The desk said it had been to balance the airplane for takeoff as a result of vacant seats Which we would be returned to 8A and 8B inside the air.
I'm emailing this comment for you to ensure that AA may well better have the capacity to stimulate staff members being a lot more courteous when items go Completely wrong.Purchaser service can make this type of difference for those utilizing your service.
Make sure you refund by complete fare such as the additional $20 I paid for what you stated was going to be a lot more place.